Refund Policy

Last updated September 23, 2026

This policy applies to all BrainScale.net purchases: BrainScale Premium plans (monthly, yearly and lifetime) and Cryptogram plans (monthly and yearly). All purchases are one-time payments and do not renew automatically.

Up to 30 days after purchase: full refund

If you ask within 30 days of your purchase, you get a full refund. We may ask why you want a refund, so we can improve BrainScale.net, but you do not have to give a reason.

31 – 60 days after purchase: case by case

After 30 days, refunds are not normally given. We may still make an exception if there is a good reason, for example a technical problem that stopped you from using the service. Please explain the reason and why you did not ask earlier. The decision is at our discretion.

After 60 days: the purchase is final

Purchases older than 60 days cannot be refunded.

How to ask for a refund

Email support AT brainscale.net or use the contact form. Include the email address used for the purchase. Refunds are paid back to the original payment method through our reseller FastSpring. After a refund, the paid access on your account ends.

This policy does not limit any rights you have under consumer law where you live.