Refund Policy

Refund Policy

Refunds may be granted up to 30 days from purchase

All BrainScale.net customers are provided with full, unconditional refunds for up to 30 days from the day of purchase.

Customers may be asked to provide a valid reason for claiming a refund.

Between 31 – 60 days after date of purchase

After the first 30 days have elapsed, a refund request will normally not be accepted unless there are convincing reasons justifying a refund.

During this period, BrainScale.net will usually require a Customer to provide a satisfactory explanation as to why a refund is merited and why the request was not made earlier.

BrainScale.net may still consider the validity of refund claims up to a period of 60 days from the date of purchase and may issue a refund at its absolute discretion.

After 60 days purchase is deemed to be final

After a period of more than 60 days since the date of payment, the transaction will be regarded as final. BrainScale.net will normally decline to grant a refund, except in special circumstances.

Subscriptions and recurring charges

Ongoing subscriptions and recurring charges may be cancelled at any time. The cancellation will take place from the next billing period. A cancellation will only cancel future billings.

The above time periods relating to refunds will also apply in respect to each subscription or recurring charge payment.