All BrainScale.net customers are provided with full, unconditional refunds for up to 30 days from the day of purchase.
Customers may be asked to provide a valid reason for claiming a refund.
After the first 30 days have elapsed, a refund request will normally not be accepted unless there are convincing reasons justifying a refund.
During this period, BrainScale.net will usually require a Customer to provide a satisfactory explanation as to why a refund is merited and why the request was not made earlier.
BrainScale.net may still consider the validity of refund claims up to a period of 60 days from the date of purchase and may issue a refund at its absolute discretion.
After a period of more than 60 days since the date of payment, the transaction will be regarded as final. BrainScale.net will normally decline to grant a refund, except in special circumstances.
Ongoing subscriptions and recurring charges may be cancelled at any time. The cancellation will take place from the next billing period. A cancellation will only cancel future billings.
The above time periods relating to refunds will also apply in respect to each subscription or recurring charge payment.